Wholesale Sales Development Representative (SDR)
Remote
Full Time
Mid Level
About VIBES
✨VIBES✨ is a premium rolling paper brand founded by Berner and deeply rooted in cannabis culture, fashion, and streetwear. We’re now a national lifestyle movement—carried in leading dispensaries, smoke shops, and convenience stores like 7-Eleven. We’re building a culture-forward team to scale our direct-to-store and retail expansion—and we’re looking for people who want to bring the VIBES with every customer interaction.
Position Summary
As a Customer Experience Specialist, you’ll be on the frontlines of our growth engine—connecting with new leads, educating them about VIBES Direct, and qualifying accounts for our sales team. Your voice will be the first impression many stores and partners have of ✨VIBES✨, and your goal is to make every touchpoint efficient, friendly, and on-brand.
Key Responsibilities
Base salary: $50,000–$60,000 annually + commission based first customer orders
Benefits: Medical Healthcare (Company pays 50% of the cost)
PTO
Sick Time
8 Holidays
Who You Are
✨VIBES✨ is a premium rolling paper brand founded by Berner and deeply rooted in cannabis culture, fashion, and streetwear. We’re now a national lifestyle movement—carried in leading dispensaries, smoke shops, and convenience stores like 7-Eleven. We’re building a culture-forward team to scale our direct-to-store and retail expansion—and we’re looking for people who want to bring the VIBES with every customer interaction.
Position Summary
As a Customer Experience Specialist, you’ll be on the frontlines of our growth engine—connecting with new leads, educating them about VIBES Direct, and qualifying accounts for our sales team. Your voice will be the first impression many stores and partners have of ✨VIBES✨, and your goal is to make every touchpoint efficient, friendly, and on-brand.
Key Responsibilities
- Make 60+ outbound calls per day to both new and existing leads
- Represent the ✨VIBES✨ brand with positive energy, knowledge, and professionalism Thank customers for their interest and communicate the benefits of buying direct from VIBES
- Gather essential documentation to qualify retail and wholesale accounts
- Accurately document all interactions and relevant data in HubSpot (CRM)
- Maintain and update customer/company records with notes, lead stages, and outcomes
- Identify and record accounts with no opportunity (dead leads) for future strategy review
- Partner with the inside sales team to pass off fully qualified leads seamlessly Performance Goals (KPIs)
- Consistent outbound volume (60+ calls/day)
- Qualified leads per month
- Conversion of leads into active customers (tracked via CRM and sales handoffs)
- Accuracy and upkeep of lead data and CRM notes
- Optional: commissions or bonuses based on first-order conversions
Base salary: $50,000–$60,000 annually + commission based first customer orders
Benefits: Medical Healthcare (Company pays 50% of the cost)
PTO
Sick Time
8 Holidays
Who You Are
- A motivated communicator who thrives on outbound outreach and engagement
- Organized, detail-oriented, and CRM-savvy (experience with HubSpot preferred)
- Able to work independently and hit daily call targets with consistency
- Passionate about cannabis culture, lifestyle brands, or working with independent retailers
- Adaptable, accountable, and eager to grow with a fast-paced team
- Competitive pay + performance incentives
- Remote-friendly work culture
- Opportunity to make your mark in a high-growth lifestyle brand
- Exclusive access to product drops and event activations
- Join a culture that celebrates authenticity, hustle, and community
Apply for this position
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